Cancellations and Refunds Policy

This document details the policy of cancellations and payment refunds for Speak English with Me. PLEASE READ IT CAREFULLY!

Online English Lessons

  1. Cancel for Free:
    • You may cancel or reschedule any booked class at no charge if you do so at least 12 hours before the scheduled start time.
  2. Late Cancellation:
    • If you cancel within 12 hours of your scheduled class, you will not be eligible for a refund. You may rebook, but it will be treated as a new booking (or deducted from any pre-paid package).
  3. No Show / Grace Period:
    • A 10-minute grace period applies. If you arrive late but within 10 minutes, the lesson will end at the scheduled time. If you miss the full 10 minutes, the lesson will be marked as a no-show and is non-refundable.
  4. Emergency / Late Notification:
    • If a genuine last-minute emergency prevents you from attending, please notify me within 15 minutes of the scheduled start by email or text. Each case will be reviewed individually, and you may be allowed to rebook at no extra cost.
  5. Tutor Cancellation:
    • If I ever need to cancel a class, you will be notified immediately and may rebook at your convenience, at no extra charge.

Premium Content Access Refund Policy

  1. All purchases for premium content access are final and non-refundable.
  2. Your purchase grants you immediate access to all exclusive activities and resources.
  3. Please try the free activities before purchasing premium access.
  4. If you experience a technical issue or make a purchase in error, contact me and your case will be reviewed promptly.